A legal disclaimer

Website & Online Privacy Policy

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Southern Glow I.V. respects your privacy. This Website & Online Privacy Policy explains how we may collect, use, and share information when you visit our website, contact us online, message us through social media, book services, or interact with our digital forms, advertisements, or online scheduling tools.

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We may collect personal information such as your name, phone number, email address, service location, appointment details, inquiry details, payment-related information, and information you voluntarily provide through our website, booking platform, intake forms, text messages, email, phone calls, or social media messages.

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We use this information to respond to inquiries, schedule appointments, coordinate mobile services, process payments, provide client support, send appointment reminders, maintain records, improve our services, comply with legal obligations, and communicate with you about Southern Glow I.V. services where permitted by law.

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We may use trusted service providers to support our business, including scheduling platforms, electronic health record systems, telehealth tools, payment processors, messaging services, website hosting providers, cloud storage providers, analytics providers, and advertising platforms. When required by HIPAA or applicable law, we require appropriate safeguards or agreements before sharing protected health information.

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Our website or online tools may use cookies, pixels, analytics, or similar technologies to help us understand website activity, improve our services, and evaluate marketing performance. We do not knowingly use these tools to disclose protected health information for advertising purposes without legally required authorization.

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Please do not submit emergency medical information through Facebook, Instagram, Messenger, email, website forms, or social media comments. For medical emergencies, call 911 immediately.

Southern Glow I.V. does not sell protected health information. We do not use or disclose protected health information for most marketing purposes without written authorization where required by HIPAA.

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To ask questions about this policy, request a copy, or exercise privacy rights, contact:
Privacy Officer: Danyelle Bryant
Phone: 478-960-5576
Email: wellness@southernglowiv.com

Notice of Privacy Practices

 

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

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This notice applies to Southern Glow IV, LLC and the workforce members and licensed clinicians involved in your care. It explains how we may use and disclose protected health information (PHI), what rights you have, and what responsibilities we have under HIPAA.

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Your information

This includes your health history, screening answers, allergies, medications, treatment notes, telemedicine records, payment details, and other information that identifies you and relates to your care.

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Quick summary

We may use and share your information for treatment, payment, and health care operations.

Some other disclosures are allowed or required by law.

Other uses - such as most marketing disclosures - require your written permission.

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YOUR RIGHTS

Get a copy of your record. You may ask to inspect or receive a paper or electronic copy of the health information we maintain about you, subject to HIPAA and applicable law.

Ask us to correct your record. If you think information we have about you is incomplete or incorrect, you may request an amendment in writing.

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Request confidential communications. You may ask us to contact you in a certain way or at a certain location - for example, by a different phone number, email address, or mailing address.

Ask us to limit certain uses or disclosures. You may ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree, except where the law requires us to honor a restriction, such as certain paid-in-full disclosures to a health plan.

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Get a list of certain disclosures. You may request an accounting of certain disclosures we made of your information.

Get a paper copy of this notice. You may ask for a paper copy of this notice at any time, even if you agreed to receive it electronically.

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Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal personal representative, that person may exercise your rights and make choices for you, consistent with applicable law.

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File a complaint. You may complain to us or to the U.S. Department of Health and Human Services if you believe your privacy rights were violated. We will not retaliate against you for filing a complaint.

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HOW WE USUALLY USE OR SHARE YOUR INFORMATION

For treatment. We may use your information to review your history, determine whether services are appropriate, coordinate telemedicine review, communicate with the ordering clinician, provide mobile IV hydration and wellness services, and document the care you receive.

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For payment. We may use or disclose information to collect payment from you or another responsible person, process card payments, issue receipts, respond to billing questions, or provide documentation you ask us to prepare.

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For health care operations. We may use or disclose information to run our practice, improve quality and safety, manage scheduling, maintain records, conduct compliance activities, train staff, and work with service providers who support our operations and agree to protect your information.

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OTHER USES AND DISCLOSURES WE MAY MAKE WITHOUT ADDITIONAL PERMISSION

• To people involved in your care or payment, when appropriate and allowed by law.

• For appointment reminders, follow-up messages, and care coordination using the communication methods you request or authorize.

• To comply with federal or state law, court orders, subpoenas, or other lawful process when permitted or required.

• For public health and safety activities, including reporting adverse reactions, preventing or reducing a serious threat, and reporting suspected abuse, neglect, or domestic violence when the law allows it.

• For health oversight activities such as audits, inspections, investigations, and licensing actions.

• For workers' compensation, law enforcement, military or national security requests, and certain other government functions when allowed by law.

• To coroners, medical examiners, funeral directors, or organ procurement organizations when the law permits.

• For research when legal requirements have been met.

 

Important redisclosure notice. If we disclose information to someone who is not required to follow HIPAA, that information may no longer be protected by HIPAA and may be re-disclosed by the recipient.

Your Choices and Our Responsibilities

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USES THAT REQUIRE YOUR WRITTEN AUTHORIZATION

• Most uses and disclosures for marketing purposes.

• Any sale of your protected health information.

• Other uses or disclosures not described in this notice, unless the law permits or requires them without authorization.

You may revoke your authorization. If you give us written permission, you may change your mind later by notifying us in writing. Your revocation will not affect actions we already took in reliance on your earlier authorization.

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SPECIAL NOTES FOR SOUTHERN GLOW I.V.

• We do not sell your protected health information.

• We will not use or disclose your protected health information for most marketing purposes unless you give written authorization.

• We may use vendors - such as electronic health record, scheduling, payment, messaging, cloud storage, or billing support providers - that are required by contract to safeguard your information when HIPAA requires it.

• Because Southern Glow provides mobile services, parts of your record may be created, reviewed, or transmitted electronically as part of intake, telemedicine evaluation, documentation, scheduling, and payment processing.

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OUR RESPONSIBILITIES

• We are required by law to maintain the privacy and security of your protected health information.

• We must provide you with this notice and follow the privacy practices described in the notice currently in effect.

• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

• We reserve the right to change the terms of this notice. If we make a material change, the new notice will apply to all information we maintain and will be available upon request and posted on our website.​

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QUESTIONS, REQUESTS, OR COMPLAINTS

To ask questions, exercise your rights, request this notice in paper form, or file a privacy complaint with us, contact us below. You may also complain to the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

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Privacy Contact: Danyelle Bryant

Privacy Officer, Southern Glow I.V.  | 478-960-5576

Email / Website

wellness@southernglowiv.com  |  southernglowivtherapy.com