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Terms & Conditions

Southern Glow I.V.

Effective Date: June 18, 2026

Business Name

Southern Glow IV, LLC

Brand Name

Southern Glow I.V.

Website

southernglowivtherapy.com

Email

wellness@southernglowiv.com

Phone

478-960-5576

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These Terms and Conditions govern your access to and use of the Southern Glow I.V. website, online booking tools, communications, mobile IV hydration and wellness services, event services, and any related services offered by Southern Glow IV, LLC, doing business as Southern Glow I.V. By accessing our website, submitting information, booking an appointment, purchasing services, communicating with us, or receiving services, you agree to these Terms and Conditions.

If you do not agree to these Terms and Conditions, please do not use our website, submit information, book services, or receive services from Southern Glow I.V.

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1. About Southern Glow I.V.

Southern Glow I.V. provides mobile IV hydration and wellness services. Services may include hydration support, vitamin and nutrient-based wellness infusions, injections, telehealth review, mobile appointments, event services, and related wellness support.

Southern Glow I.V. is a mobile service. Services may be provided at homes, offices, hotels, private events, approved business locations, or other locations accepted by Southern Glow I.V.

All services are subject to availability, clinical review, client eligibility, provider discretion, service area, scheduling, and applicable law.

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2. Required Clinical Flow Before Infusion, Injection, or IV Therapy

Southern Glow I.V. does not provide automatic, menu-based IV therapy. Every requested infusion, injection, IV hydration service, vitamin/nutrient therapy, medication, or related wellness service requires clinical review before services are provided.

The required clinical flow is generally as follows:

  • Client requests or books a service;

  • Client completes required intake, health history, eligibility, and consent forms;

  • Client participates in required telehealth or clinical review with an authorized licensed clinician, which may include a Nurse Practitioner/Advanced Practice Registered Nurse;

  • The authorized clinician reviews the client information, contraindications, symptoms, medications, allergies, and service request;

  • The authorized clinician determines whether the requested service is clinically appropriate, should be modified, should be postponed, or should be declined;

  • If appropriate, an individualized order or clinical approval is issued before service is provided;

  • Licensed clinical staff administer services only after required review, approval, and order requirements are satisfied.

Booking an appointment, selecting a service online, paying a deposit, or requesting a specific drip does not guarantee that the requested service will be provided. The final decision rests with the authorized reviewing clinician based on clinical judgment, safety, applicable law, and the information available at the time of review.

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3. Clinical Review, Telehealth Evaluation, Individualized Orders, and Eligibility

Before receiving any infusion, injection, IV hydration, vitamin/nutrient therapy, medication, or related wellness service from Southern Glow I.V., you must complete all required intake forms, health screening questions, medical history disclosures, consent forms, and eligibility review requirements.

Southern Glow I.V. requires a clinical review before services are provided. This review may include a telehealth evaluation, review of your medical history, medication and allergy review, current symptom screening, vital sign review, contraindication screening, and a determination of whether the requested service is clinically appropriate for you.

All services are subject to clinical review and approval. Southern Glow I.V. may require you to complete intake forms, answer health screening questions, provide relevant medical history, list medications, disclose allergies, identify current symptoms, provide contact information, and complete a telehealth or clinical review before receiving services.

You agree to provide complete, accurate, and truthful information. You understand that inaccurate, incomplete, or omitted information may increase risk and may result in denial, delay, cancellation, or modification of services.

A booked appointment does not guarantee that services will be provided. Services are provided only if you are determined to be an appropriate candidate following clinical review and, where applicable, issuance of an individualized order by an authorized licensed clinician.

Southern Glow I.V. does not provide menu-based IV therapy without individualized clinical review. Requested services may be approved, modified, postponed, or declined based on clinical judgment, safety concerns, contraindications, incomplete information, abnormal screening findings, provider discretion, or applicable law.

Southern Glow I.V. and its licensed clinicians reserve the right to decline, stop, postpone, modify, or refer out services for any reason, including but not limited to:

  • Medical ineligibility;

  • Contraindications;

  • Abnormal or concerning symptoms;

  • Unsafe vital signs;

  • Pregnancy or breastfeeding considerations;

  • Allergies or medication concerns;

  • Inability to obtain informed consent;

  • Suspected emergency or urgent medical condition;

  • Unsafe service environment;

  • Client intoxication or impaired decision-making;

  • Incomplete intake or screening information;

  • Provider clinical judgment;

  • Requirements of applicable law or professional standards.

Payment or booking does not guarantee that services will be provided. If you are determined to be ineligible for service, Southern Glow I.V. may cancel or modify your appointment.

If the reviewing clinician determines that a requested infusion, injection, medication, vitamin/nutrient therapy, or wellness service is not appropriate, Southern Glow I.V. may cancel, reschedule, modify, or decline the service. You may be referred to urgent care, emergency care, primary care, specialist care, or another appropriate healthcare provider.

Southern Glow I.V. does not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately.

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4. Medical Provider Structure, Nurse Protocol, and Clinical Oversight

Southern Glow I.V. services are provided through a clinical structure involving licensed healthcare professionals acting within their respective scopes of practice.

Where services require a medical evaluation, prescription, medical treatment order, medication order, infusion order, injection order, or clinical determination, such services are reviewed, ordered, approved, directed, or performed by an authorized licensed clinician. This may include a Georgia-licensed physician, Nurse Practitioner/Advanced Practice Registered Nurse, or Physician Assistant acting within his or her legal scope of practice and applicable authority.

When a Nurse Practitioner/Advanced Practice Registered Nurse serves as the ordering or reviewing clinician, the NP/APRN acts within Georgia law, applicable scope of practice, prescriptive authority, clinical training, certification, and, where required, a written nurse protocol agreement with a Georgia-licensed delegating physician.

Licensed nurses may administer IV hydration, nutrient therapies, injections, medications, or related services only after appropriate clinical review and an individualized order has been issued by an authorized clinician. Southern Glow I.V. does not rely on generic standing orders as a substitute for individualized client evaluation and clinical approval.

Nothing in these Terms and Conditions is intended to interfere with, limit, or override the independent clinical judgment of any licensed clinician. Business, administrative, marketing, or non-clinical personnel do not direct diagnosis, treatment, prescription decisions, clinical eligibility decisions, or provider medical judgment.

Southern Glow I.V. reserves the right to decline or discontinue services when required by clinical judgment, applicable law, professional standards, safety concerns, incomplete information, or provider discretion.

Medical oversight information will be made available to the public where required by law, Board guidance, or applicable professional standards. Before publishing these Terms, complete the following if applicable to your active clinical structure:

  • Delegating / Designating / Supervising Physician: Dr. James Corley, MD

  • Clinical Oversight Clinician: Crystal Ciszek, NP/APRN

  • Contact method for medical oversight: 478-290-0677

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5. Telehealth Review Consent

By booking services with Southern Glow I.V., you understand and agree that a telehealth or other clinical review may be required before services are provided.

Telehealth may involve communication by secure video, audio, telephone, electronic intake forms, electronic health records, messaging tools, or other technology-assisted methods. You understand that telehealth has limitations, including possible technology failures, incomplete information, communication issues, or the need for in-person evaluation.

You agree to provide accurate identifying information, your current physical location, contact information, medical history, medications, allergies, symptoms, and any other information requested by Southern Glow I.V. or the reviewing clinician.

You understand that the reviewing clinician may determine that telehealth is not appropriate for your situation and may require in-person care, urgent care, emergency care, primary care, specialist care, or another medical evaluation before services can be provided.

You understand that approval for Southern Glow I.V. services is not guaranteed. If you are not clinically appropriate for services, your appointment may be canceled, modified, postponed, or declined.

For emergencies, call 911 immediately.

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6. No Emergency Medical Services

Southern Glow I.V. does not provide emergency medical care.

Our website, social media pages, booking platform, text messages, emails, and mobile IV services are not intended for emergencies or urgent medical conditions.

If you are experiencing a medical emergency, including but not limited to chest pain, difficulty breathing, severe allergic reaction, loss of consciousness, symptoms of stroke, severe dehydration, uncontrolled vomiting, severe abdominal pain, severe headache, confusion, seizures, severe weakness, severe infection symptoms, pregnancy-related emergency symptoms, or any condition that may require immediate medical attention, call 911 or seek emergency medical care immediately.

Do not use Southern Glow I.V. services as a substitute for emergency care, urgent care, hospital care, primary care, specialist care, or treatment recommended by your healthcare provider.

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7. Website Information Is Not Medical Advice

The information on our website, social media pages, advertisements, blogs, service descriptions, text messages, emails, booking pages, and other materials is provided for general informational and educational purposes only.

Nothing on our website or marketing materials should be interpreted as medical advice, diagnosis, treatment, cure, prevention, guarantee, or individualized healthcare recommendation.

A provider-patient relationship is not created merely by visiting our website, viewing our content, messaging us, submitting a general inquiry, following us on social media, or reading information about our services.

A provider-patient or client-care relationship may be created only after appropriate intake, review, consent, acceptance for service, and clinical involvement as required by Southern Glow I.V. and applicable law.

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8. Informed Consent

Before receiving services, you may be required to review and sign informed consent forms, treatment consent forms, telehealth consent forms, financial responsibility forms, privacy acknowledgments, or other documents.

These Terms and Conditions do not replace any separate informed consent, clinical consent, intake form, financial policy, privacy policy, or Notice of Privacy Practices.

If there is a conflict between these Terms and Conditions and a signed clinical consent or legally required notice, the signed clinical consent or legally required notice will control to the extent required by law.

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9. No Guarantee of Results

Southern Glow I.V. makes no guarantee regarding any specific outcome, result, benefit, timeline, symptom improvement, wellness result, energy level, hydration level, recovery experience, cosmetic result, or health effect.

Individual responses vary. Services may not produce the same experience or result for every person. No service is guaranteed to diagnose, treat, cure, prevent, or resolve any disease, illness, condition, symptom, deficiency, or medical concern.

Testimonials, reviews, photos, social media comments, and client experiences reflect individual experiences only and should not be interpreted as a guarantee that you will experience the same result.

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10. Client Responsibilities

By booking or receiving services, you agree to:

  • Provide truthful and complete health information;

  • Disclose allergies, medications, supplements, medical conditions, pregnancy status, breastfeeding status, recent illnesses, recent procedures, and relevant health history;

  • Follow instructions provided before, during, and after services;

  • Ask questions before consenting to services;

  • Notify Southern Glow I.V. immediately if you feel unwell before, during, or after services;

  • Provide a safe and accessible service location;

  • Ensure that pets are secured;

  • Ensure that children or dependents are supervised by another responsible person if needed;

  • Avoid interfering with clinical staff during service;

  • Treat Southern Glow I.V. staff, clinicians, contractors, and representatives respectfully;

  • Pay all amounts owed when due.

Southern Glow I.V. may refuse or discontinue services if a client, guest, household member, event attendee, or other person present behaves in a threatening, abusive, harassing, unsafe, discriminatory, intoxicated, or inappropriate manner.

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11. Mobile Appointment Requirements

Because Southern Glow I.V. provides mobile services, you are responsible for providing a safe, clean, and accessible location for service.

You agree to provide:

  • Accurate service address;

  • Working phone number;

  • Access instructions, gate codes, parking details, or hotel/Airbnb instructions if applicable;

  • Adequate lighting;

  • Reasonable seating or space for service;

  • A safe environment free of hazards;

  • Secured pets;

  • A location where the provider can safely perform services.

Southern Glow I.V. may cancel, reschedule, or leave an appointment if the provider determines that the location or circumstances are unsafe, unsanitary, inaccessible, inappropriate, or unsuitable for care. Cancellation or travel fees may apply if disclosed at booking or otherwise permitted by law.

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12. Booking, Scheduling, and Availability

Appointments may be booked through our website, online scheduling platform, phone, email, text message, social media, or other approved booking method.

Appointment availability is not guaranteed. Southern Glow I.V. reserves the right to accept, decline, reschedule, or cancel appointments based on availability, staffing, service area, weather, safety, traffic, clinical review, supply availability, or other operational needs.

Same-day appointments may be available but are not guaranteed.

You are responsible for reviewing your appointment details, including service selected, date, time, location, phone number, price, and any special instructions.

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13. Prices, Payment, and Fees

Prices are subject to change without notice unless otherwise stated in a confirmed booking, written quote, invoice, or signed agreement.

Payment may be required at booking, before service, at the time of service, or as otherwise stated. Southern Glow I.V. may use third-party payment processors to collect payments.

You agree to pay all fees associated with your booked services, including but not limited to service charges, travel fees, event fees, add-ons, deposits, cancellation fees, no-show fees, late fees, and any other charges disclosed at booking or in writing.

You authorize Southern Glow I.V. and/or its payment processor to charge your selected payment method for amounts owed.

Southern Glow I.V. is not responsible for fees charged by your bank, card issuer, payment processor, or financial institution.

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14. Cancellations, Rescheduling, No-Shows, and Refunds

Southern Glow I.V. may maintain a cancellation, rescheduling, no-show, deposit, refund, or event payment policy. Any policy displayed at booking, included in an invoice, stated in an event agreement, or provided in writing is incorporated into these Terms and Conditions.

Southern Glow I.V. reserves the right to charge a cancellation fee, no-show fee, travel fee, deposit, or other disclosed fee when an appointment is canceled late, the client is unavailable, the service address is incorrect, access is denied, the provider cannot safely perform services, or the client fails to complete required intake or clinical review.

Refunds are not guaranteed once services have been rendered, supplies have been prepared, staff have been dispatched, or appointment time has been reserved. If a refund is issued, it may be reduced by payment processing fees, travel fees, cancellation fees, deposits, or other amounts permitted by law and disclosed to the client.

If Southern Glow I.V. determines that you are not eligible for service after clinical review, Southern Glow I.V. may cancel or modify the appointment. Refund eligibility will depend on the circumstances, timing, disclosed policies, and applicable law.

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15. Events, Groups, Corporate Wellness, and Private Parties

Southern Glow I.V. may provide services for events, bridal parties, corporate wellness events, private parties, hotels, Airbnb stays, and group bookings.

Event services may require a deposit, minimum number of participants, signed agreement, advance scheduling, travel fee, staffing fee, or special terms.

Event hosts are responsible for providing accurate event details, safe space for service, access to participants, parking or loading instructions, and a suitable environment.

Each participant must complete required intake, screening, consent, and clinical review requirements before receiving services. A host may not consent to medical services on behalf of another adult participant unless legally authorized to do so.

Southern Glow I.V. may decline service to any participant who does not meet clinical criteria, cannot provide informed consent, appears impaired, provides incomplete health information, or presents a safety concern.

Event quotes, invoices, written agreements, or special event terms will control if they differ from these general Terms and Conditions.

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16. Gift Cards, Promotions, Discounts, and Packages

Southern Glow I.V. may offer gift cards, promotional codes, discounts, memberships, packages, bundles, referral offers, or limited-time specials.

All promotions are subject to availability, eligibility, expiration terms, service area, clinical approval, and any additional conditions stated in the offer.

Promotions may not be combined unless expressly stated. Promotions have no cash value unless required by law. Southern Glow I.V. reserves the right to modify or discontinue promotions at any time, subject to applicable law.

Packages and memberships may be subject to separate written terms.

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17. Privacy and Protected Health Information

Southern Glow I.V. respects your privacy. Our collection, use, disclosure, and protection of personal information and protected health information are governed by our Privacy Policy and Notice of Privacy Practices.

By using our website, submitting information, booking services, or receiving care, you acknowledge that you have access to our Privacy Policy and Notice of Privacy Practices.

Please do not submit emergency medical information, highly sensitive medical details, or urgent requests through Facebook, Instagram, Messenger, social media comments, email, or general website forms. These communication methods may not be appropriate for emergencies or urgent health concerns.

For emergencies, call 911.

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18. Communications, Text Messages, Emails, and Calls

By providing your phone number or email address, you consent to receive communications from Southern Glow I.V. regarding appointments, intake, scheduling, service updates, payment, reminders, follow-up, client support, and other service-related matters.

Southern Glow I.V. may communicate by phone, voicemail, text message, email, booking platform message, or other methods you provide or authorize.

Marketing messages will be sent only where permitted by law and, when required, with your consent. You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP, if applicable.

Message and data rates may apply. Communication by text or email may not always be secure. Do not use text, email, social media, or website forms for emergencies.

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19. Online Tracking, Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to help operate the website, understand visitor activity, improve services, measure marketing performance, and support website functionality.

Southern Glow I.V. does not knowingly use online tracking tools to disclose protected health information for advertising purposes without legally required authorization.

You may be able to manage cookie preferences through your browser or device settings. Disabling cookies may affect website functionality.

For more information, review our Privacy Policy and Notice of Privacy Practices.

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20. Third-Party Platforms and Links

Southern Glow I.V. may use third-party platforms for scheduling, telehealth, payment processing, electronic records, messaging, website hosting, analytics, marketing, or other business operations.

Our website may also include links to third-party websites, booking pages, payment pages, social media platforms, or other resources.

Southern Glow I.V. does not control third-party websites or platforms and is not responsible for their content, privacy practices, security, availability, errors, policies, or actions.

Your use of third-party websites or platforms may be governed by their own terms and privacy policies.

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21. Website Use Rules

You agree not to use our website or services to:

  • Violate any law or regulation;

  • Submit false, misleading, incomplete, or fraudulent information;

  • Interfere with website security or functionality;

  • Attempt to access systems, data, accounts, or information without authorization;

  • Copy, scrape, reproduce, or misuse website content;

  • Harass, threaten, abuse, defame, or harm Southern Glow I.V., its staff, contractors, clients, or others;

  • Submit spam, malware, malicious code, or harmful content;

  • Misrepresent your identity or authority;

  • Book services for someone else without proper consent or authority.

Southern Glow I.V. reserves the right to suspend or restrict website access, decline service, cancel appointments, or take appropriate action if these rules are violated.

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22. Intellectual Property

All content on the Southern Glow I.V. website and related materials, including but not limited to text, logos, graphics, images, designs, service names, branding, page layout, documents, videos, social media content, and other materials, is owned by Southern Glow I.V. or used with permission.

You may view and use our website for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, sell, publish, display, create derivative works from, or otherwise use Southern Glow I.V. content without prior written permission.

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23. Reviews, Testimonials, Photos, and Social Media

Clients may voluntarily leave reviews, testimonials, comments, photos, or feedback through public platforms or direct communication.

Southern Glow I.V. will not use protected health information in marketing without written authorization when required by law.

If you post publicly about Southern Glow I.V. on social media or public review platforms, you understand that your post may be visible to others according to that platform's settings and policies.

Southern Glow I.V. may request written permission before using client photos, videos, testimonials, or identifying information in marketing materials.

Do not post another person's private health information, image, or service details without their permission.

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24. Electronic Acceptance, Electronic Signatures, and Booking Acknowledgment

By accessing the website, clicking a booking button, checking an acknowledgment box, submitting intake information, electronically signing forms, paying for services, scheduling an appointment, or receiving services, you agree that these actions may constitute electronic acceptance of these Terms and Conditions, applicable consents, financial policies, and related documents.

You agree that electronic signatures, checkbox acknowledgments, typed names, digital consents, and electronic records may be used to document your agreement, consent, and authorization where permitted by law.

By booking, you acknowledge that Southern Glow I.V. requires clinical review before services are provided. You agree to complete all intake, screening, consent, and telehealth review requirements. You understand that booking does not guarantee treatment and that services may be declined, modified, or canceled based on clinical judgment, safety, or applicable law.

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25. Disclaimer of Warranties

To the fullest extent permitted by law, the Southern Glow I.V. website, online content, booking tools, and general informational materials are provided "as is" and "as available."

Southern Glow I.V. does not warrant that the website will be uninterrupted, error-free, secure, current, complete, or free from viruses or harmful components.

Southern Glow I.V. does not guarantee that any service, wellness information, website content, or product description will produce a particular result.

Nothing in these Terms and Conditions is intended to limit rights or responsibilities that cannot legally be limited under applicable healthcare, consumer protection, privacy, or other laws.

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26. Limitation of Liability

To the fullest extent permitted by law, Southern Glow I.V., its owners, managers, employees, contractors, clinicians, affiliates, vendors, and representatives will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website, booking platform, communications, third-party platforms, or services.

This limitation does not apply to liability that cannot legally be limited, including liability arising from gross negligence, willful misconduct, or other matters that cannot be excluded under applicable law.

Nothing in these Terms and Conditions is intended to waive any non-waivable patient rights, healthcare rights, privacy rights, or consumer rights.

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27. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Southern Glow I.V., Southern Glow IV, LLC, and their owners, employees, contractors, clinicians, affiliates, vendors, and representatives from and against claims, damages, losses, liabilities, costs, and expenses arising out of or related to:

  • Your misuse of the website;

  • Your violation of these Terms and Conditions;

  • Your submission of false, incomplete, or misleading information;

  • Your unauthorized booking or submission of information for another person;

  • Your unsafe service environment;

  • Your violation of another person's rights;

  • Your violation of applicable law.

This section does not require you to indemnify Southern Glow I.V. for liability that cannot legally be shifted or limited under applicable law.

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28. Right to Refuse Service

Southern Glow I.V. reserves the right to refuse, cancel, stop, or reschedule service when appropriate, including but not limited to situations involving safety concerns, clinical concerns, incomplete documentation, nonpayment, inappropriate conduct, unsafe environment, weather, travel limitations, staffing limitations, supply limitations, or legal/regulatory concerns.

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29. Changes to Services, Prices, and Website Content

Southern Glow I.V. may update, change, suspend, or discontinue website content, services, prices, packages, promotions, policies, appointment availability, or service areas at any time.

We make reasonable efforts to keep information current, but website content may not always reflect the most current pricing, availability, policies, or clinical requirements.

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30. Changes to These Terms

Southern Glow I.V. may update these Terms and Conditions from time to time. The updated version will be posted on our website with a new effective date.

Your continued use of the website, booking tools, communications, or services after updated Terms are posted means you accept the updated Terms.

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31. Governing Law

These Terms and Conditions are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Any dispute arising out of or related to these Terms and Conditions, the website, or services shall be handled in Georgia, unless applicable law requires otherwise.

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32. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections will remain in effect to the fullest extent permitted by law.

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33. No Waiver

Southern Glow I.V.'s failure to enforce any provision of these Terms and Conditions does not waive our right to enforce that provision or any other provision in the future.

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34. Entire Agreement

These Terms and Conditions, together with any signed consent forms, intake forms, Privacy Policy, Notice of Privacy Practices, booking policies, invoices, event agreements, and written service-specific terms, make up the agreement between you and Southern Glow I.V. regarding website use and services.

If a specific signed agreement or legally required notice conflicts with these Terms and Conditions, the specific agreement or legally required notice will control to the extent required by law.

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35. Contact Information

For questions about these Terms and Conditions, contact:

Southern Glow I.V.
Southern Glow IV, LLC
Phone: 478-960-5576
Email: wellness@southernglowiv.com
Website: southernglowivtherapy.com

End of Terms and Conditions

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